Q: Is remote technology service and screen sharing safe?

A:  Absolutely. In fact, remote technology is the safest and most convenient way to get technology assistance. Unlike in-store service, you can watch as we service your computer or continue with your day. There are No long lines, and No extended time without your computer. For reassurance, if you become uncomfortable, you can end the screen share session at any point. All it takes is a click of your mouse. It’s like having in-home service without the risk of having a stranger inside of your home or consuming your time waiting for the task to be completed. Once our session is over, our Support Technicians can never again access your computer without your permission.

Q: Are there any system requirements my computer must have in order to receive remote technology service and screen share?

A:  We require that you have a broadband connection. We also require that your PC run on the Windows XP or Vista operating system. If you have any third party Firewall software installed on your computer (i.e. Zone Alarm, McAfee Personal Firewall, Norton Firewall) please disable them before requesting service. Having these programs enabled causes an unstable connection when remotely accessing your computer. Although we do provide services for Apple iPods, we unfortunately do not support Mac computers at this time.

Q: Am I charged if your support representatives can’t fix my problem?

A:  Absolutely not. We have a No Fix, No Fee policy. You will never be charged.

Q: Can your Support Technicians fix any computer-related problem?

A:  We give our best effort and most of the time we succeed. Our knack for troubleshooting and problem resolution methods make our success rate very high; however, every once in a while there are rare instances when we are unable to resolve the problem. If this is the case, you will not be charged for your help session.

Q: How does your remote technology service work?

A: How does your remote technology service